Terms & Conditions
Welcome to 11 Moons Reality ("we," "our," "us"). By accessing our website and purchasing our products, you agree to the following Terms & Conditions.
1. General
By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.
We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.
2. Products
We make every effort to display our products, descriptions, images, and specifications as accurately as possible.
Because screens display colours differently, actual product colours may vary slightly from those shown online.
All products are subject to availability.
We reserve the right to discontinue or modify products at any time.
3. Pricing
All prices are displayed in Emirati Dirhams (AED).
Prices may change without prior notice.
In the event of an obvious pricing error, we reserve the right to cancel any affected order and issue a full refund.
4. Orders
Once an order is placed, you will receive an order confirmation email.
Receipt of an order confirmation does not guarantee acceptance of the order.
We reserve the right to refuse or cancel any order for reasons including:
• Product unavailability
• Payment issues
• Suspected fraud
• Incorrect pricing or product information
If an order is cancelled after payment has been processed, a full refund will be issued.
5. Shipping & Delivery
Delivery times are estimates only and may vary depending on location, customs processing, courier delays, weather conditions, or other circumstances beyond our control.
Customers are responsible for ensuring that shipping information is accurate at checkout.
We are not responsible for packages delayed due to incorrect shipping information provided by the customer.
For international shipments, customs duties, taxes, and import fees may apply and are the responsibility of the customer unless otherwise stated.
6. Returns & Refunds
We want you to love your purchase.
If your product arrives damaged or defective, please contact us within [7–14] days of delivery.
For hygiene and quality reasons, journals that have been used, written in, or damaged by the customer may not be eligible for return.
Refunds and returns are subject to our Refund Policy.
7. Intellectual Property
All content on this website, including:
• Journal designs
• Written content
• Prompts
• Product concepts
• Branding
• Logos
• Images
• Graphics
is the intellectual property of 11 Moons Reality and may not be copied, reproduced, distributed, modified, or used without written permission.
8. Personal Development Disclaimer
Our journals are intended for personal reflection, self-development, productivity, mindfulness, and goal-setting purposes.
They are not intended to diagnose, treat, cure, or prevent any medical, psychological, or mental health condition.
The content provided within our journals should not be considered medical, psychological, legal, financial, or professional advice.
Customers should consult qualified professionals regarding their individual circumstances.
9. Limitation of Liability
To the fullest extent permitted by law, 11 Moons Reality shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products or website.
Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.
10. Promotions & Discounts
Promotional offers, discounts, and coupon codes:
• Cannot be combined unless expressly stated.
• Have no cash value.
• May be modified or withdrawn at any time.
11. User Content
If you submit reviews, testimonials, social media content, photos, or feedback relating to our products, you grant us permission to use such content for marketing and promotional purposes unless otherwise agreed in writing.
12. Privacy
Your use of our website is also governed by our Privacy Policy.
By using this website, you consent to the collection and processing of information as described in our Privacy Policy.
13. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.
Any disputes arising from the use of this website or the purchase of products shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.
14. Contact Information
For any questions regarding these Terms & Conditions, please contact:
11 Moons Reality
Email: connect@11moonsreality.com
Website: www.11moonsreality.com
Location: Dubai, United Arab Emirates